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Rawasi
Rawasi EmpowermentFor Consulting and Training

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Amman: Hashemite Kingdom of Jordan
Muscat: Oman

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Quality and Performance Excellence Consulting (Six Sigma, Lean, EFQM)
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Management Consulting
Quality and Institutional Excellence Consulting

QualityandPerformanceExcellenceConsulting(SixSigma,Lean,EFQM)

Instilling a quality culture and excellence models, applying continuous-improvement tools, and preparing for compliance certificates and awards.

Target Audience
Internationally Accredited Body

Service Overview

Applying the EFQM model, the DMAIC methodology, Lean tools, and ISO 9001 to improve quality and reduce failure costs.

General Objectives

  • Improving the quality of products and services.

  • Reducing process variation.

  • Reducing internal and external failure costs.

  • Increasing customer satisfaction.

  • Winning national quality awards.

Detailed Objectives

  • Conducting a Process Capability analysis (Cp, Cpk).
  • Identifying the highest-ROI projects for quality improvement.
  • Applying a process risk-management system (FMEA).
  • Creating a register of recurring problems and their root-cause solutions.
  • Measuring measurement-system accuracy (Gage R&R).
  • Applying Statistical Process Control (SPC) dashboards for critical processes.
  • Organizing Quality Days to honor outstanding teams.
  • Conducting periodic internal audits of the ISO 9001 system.
  • Measuring the customer Net Promoter Score (NPS).
  • Linking quality to departmental objectives and incentivizing it.

Deliverables

What You Get

  • An institutional excellence assessment report per EFQM.

  • A performance improvement plan with specific Six Sigma projects.

  • A quality procedures guide (Quality Manual).

  • Quality indicator dashboards (Quality Dashboards).

  • A set of quality tools (Pareto analysis, cause-and-effect diagrams).

  • An accredited training program (Six Sigma Yellow/Green Belt).

  • An employee improvement suggestion system.

  • An annual quality performance report (Cost of Poor Quality - COPQ).

Methodology

  • Applying the European Excellence Model (EFQM) to assess organizational maturity.

  • Using the DMAIC methodology (Define, Measure, Analyze, Improve, Control) for Six Sigma projects.

  • Implementing Lean methodologies (Value Stream Mapping, 5S, Poka-Yoke).

  • Conducting a self-assessment per the King Abdulaziz Quality Award criteria.

  • Measuring quality indicators (defect rate, cost of quality, customer satisfaction).

  • Implementing the ISO 9001:2015 quality management system.

  • Training teams on Black Belt and Green Belt.

Business Inquiry

Request Consulting

Request specialized consulting to discuss your organization's challenges, opportunities, and required outcomes.

Clear Diagnostic Methodology24h Response
Dedicated Project Support Premium Care
Steps to Request Consulting Service

Your Consulting Journey

Three simple steps to transform your organization's performance.

01

Submit Request

Fill in the data form and explain the current challenges.

02

Current State Assessment

We review the requirements and hold an in-depth discussion session.

03

Consulting Proposal

Receive a comprehensive action plan designed to achieve your goals.

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