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Management Consulting

RecruitmentandOutsourcingConsulting

Analyzing outsourceable activities and designing service contracts, KPIs, and supplier-relationship management.

Target Audience

Internationally Accredited Body

Service Overview

Developing an outsourcing strategy, evaluating suppliers, designing SLAs, and building transition plans.

General Objectives

Reducing operational costs.
Focusing on core activities.
Accessing specialized external expertise.
Increasing operational flexibility.
Improving the quality of non-core services.

Detailed Objectives

Identifying activities that do not constitute a competitive advantage.
Calculating the current cost of activities versus external quotations.
Setting strict supplier-selection criteria (track record, financial stability, reputation).
Designing flexible contracts that allow scope adjustment.
Establishing a mechanism to monitor supplier performance (dashboards, periodic meetings).
Setting a contingency plan to replace a supplier in case of failure.
Training an internal team to manage outsourcing contracts.
Measuring the Outsourcing ROI.
Ensuring knowledge transfer from the supplier to an internal team at contract end.
Assessing legal aspects and compliance with labor regulations.

Deliverables

What You Get

A recruitment and outsourcing strategy.
A list of activities eligible for outsourcing.
A service-provider evaluation and classification model.
Service Level Agreements (SLAs) with key performance indicators.
A transition and change-management plan for affected employees.
Periodic reports on supplier performance.
An outsourced-contract management guide.
An assessment of the risks associated with outsourcing.

Methodology

Analyzing outsourceable activities (Make-or-Buy Analysis).
Developing an Outsourcing Strategy.
Conducting supplier due diligence.
Designing service contracts with performance indicators (SLA, KPIs).
Developing a Transition Plan to move activities.
Establishing a Supplier Relationship Management (SRM) system.
Measuring supplier performance and renewing contracts.

Business Inquiry

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Current State Assessment

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Consulting Proposal

Receive a comprehensive action plan designed to achieve your goals.

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