Course Summary

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Flexible / Always Available

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Accredited Certificate

days

3 Days

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Course Details

Overview

The Critical Thinking and Problem-Solving Skills course is an advanced training program that enables participants to use structured frameworks for critical and creative thinking, analyze complex problems, make better decisions, and implement practical solutions.

The course covers root-cause analysis, brainstorming, Six Thinking Hats, SWOT, decision matrices, Pareto analysis, and practical exercises on realistic workplace problems.

Program design is applied and interactive, with workshops, simulations, case studies, self-assessments, and practical action plans matching the detailed Arabic source structure.

Objectives

Program Objectives

By the end of this course, participants will be able to:

Understand different levels of thinking, including critical, creative, and strategic thinking.
Apply a six-step problem-solving methodology: define the problem, analyze causes, generate solutions, choose the solution, implement, and evaluate.
Use root-cause analysis tools such as the 5 Whys, fishbone diagram, and data analysis.
Generate creative solutions through brainstorming, lateral thinking, Six Thinking Hats, and SCAMPER.
Make objective decisions using weighted criteria, decision matrices, cost-benefit analysis, and risk analysis.
Evaluate solutions after implementation and ensure continuous improvement through KPIs, feedback, and the PDCA cycle.

Target Audience

This training program is designed for the following target audiences:

Project managers and team leaders.
Business and operations analysts.
Quality and continuous improvement engineers.
Entrepreneurs and SME owners.
Employees in all fields who face daily challenges.
University graduates seeking to develop analytical skills.

Competencies

Core Competencies

5 Whys Application

Apply the 5 Whys technique to a practical workplace problem until the root cause is identified.

Ishikawa Fishbone Diagram Creation

Build a fishbone diagram to analyze the causes of a complex problem across people, process, equipment, environment, materials, and management factors.

Six Thinking Hats Application

Use the Six Thinking Hats method to analyze a strategic decision from factual, emotional, risk, benefit, creative, and process perspectives.

Decision Matrix Construction

Build a weighted decision matrix to compare alternatives such as suppliers or solutions using clear criteria and scores.

Pareto Analysis Application

Use the 80/20 principle to identify the vital few problems or causes that should receive priority attention.

Learning Journey

Program Outline

Day 1: Problem-Solving Fundamentals and Root-Cause Analysis

Introduction to Problem Solving

Defines problems as gaps between current and desired states and explains why structured problem solving improves decisions, quality, and performance.

Six-Step Problem-Solving Methodology

Presents defining the problem, analyzing causes, generating solutions, selecting the best solution, implementing, and evaluating results.

5 Whys Technique

Shows how repeated why questions uncover the root cause rather than superficial symptoms, with practice on workplace examples.

Ishikawa / Fishbone Diagram

Explains how to organize possible causes into categories and visualize complex cause relationships for deeper analysis.

Day 2: Creative Thinking and Solution Generation

Brainstorming

Explains rules for effective brainstorming, separating idea generation from evaluation, encouraging quantity, and building on others’ ideas.

Six Thinking Hats

Applies Edward de Bono’s method to view decisions through facts, emotions, risks, benefits, creativity, and process control.

SCAMPER for Creativity

Uses substitute, combine, adapt, modify, put to another use, eliminate, and reverse prompts to improve products, services, or processes.

Practical Workshop: Generating Solutions for a Real Problem

Participants use creative tools to generate multiple solutions, group similar ideas, and select promising options.

Day 3: Decision Making, Implementation, and Evaluation

Decision Matrix

Shows how to compare alternatives using weighted criteria, scores, and evidence-based judgment.

Pareto Analysis

Uses the 80/20 rule to identify the few causes or issues responsible for most of the impact.

Decision Risk Analysis

Identifies risks, likelihood, impact, controls, and contingency plans before implementation.

PDCA Cycle for Continuous Improvement

Applies Plan-Do-Check-Act to test solutions, evaluate outcomes, and improve continuously.

Comprehensive Case Study

Teams solve a realistic workplace problem using root-cause analysis, creative tools, decision matrix, risk analysis, and an implementation plan.

Final Test and Review

Reviews problem-solving steps, 5 Whys, fishbone, brainstorming, Six Thinking Hats, SCAMPER, decision matrix, Pareto, risk analysis, and PDCA.

Enrollment Summary

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