Institutional Self-Assessment Based on the EFQM Model

By the end of this course, the participant will be able to:

1. Understand the concept of self-assessment and its importance as a diagnostic and managerial tool – recognizing that self-assessment is a systematic and comprehensive process led by the organization itself to assess its level of maturity against the EFQM Model, identify its strengths and gaps, and set a roadmap for improvement. The benefits of self-assessment (improving internal awareness, achieving strategic alignment, fostering a culture of continuous improvement, prioritizing investments, preparing for external assessment).

2. Design and plan the self-assessment process in the organization – defining the assessment scope (the entire organization, a specific unit, a specific process), forming the assessment team, identifying evidence sources and a timeline, allocating the budget and resources, and setting a communication plan for stakeholders.

3. Gather and analyze evidence (documents, data, interviews, observations) – identifying the types of evidence required for each EFQM criterion, developing evidence-gathering tools (checklists, assessment surveys, interview guides, observation forms), and organizing and documenting the evidence to ensure its completeness and reliability.

4. Apply the RADAR methodology as a self-assessment tool – using the RADAR methodology to assess the approach, deployment, and results, analyzing the evidence to identify strengths and improvement opportunities, and scoring the level (maturity score) for each sub-criterion.

5. Document the self-assessment results and prepare the assessment report – writing a clear and concise assessment report that includes: an executive summary, the assessment methodology, criteria analysis (strengths and improvement opportunities for each criterion), a results table, and recommendations.

6. Convert the assessment results into an actionable action and improvement plan – integrating the self-assessment results into strategic planning and continuous improvement processes, prioritizing improvement initiatives, allocating budget and resources, and monitoring progress.

7. The role of self-assessment in institutional excellence awards and external recognitions – understanding how to use self-assessment as a preparatory step for local and international excellence awards (such as the King Abdulaziz Quality Award and the EFQM Award), and how to raise the maturity level through periodic assessments.

1. Officers of self-assessment, institutional excellence, and quality management.

2. Members of self-assessment teams and internal assessors.

3. Managers of strategic planning, performance management, and continuous improvement.

4. Executive managers and team leaders involved in self-assessment.

5. Institutional excellence and total quality management consultants.

6. Internal and external reviewers.

7. Graduates of business administration, public administration, and industrial engineering.