Course Summary

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Runs monthly

Start Date

Flexible / Always Available

Certificate

Accredited Certificate

days

2 Days (Monthly)

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Course Details

Overview

The Interpersonal Skills and Dealing with Others course is a practical program designed to improve the way participants understand themselves and others, build trust, communicate effectively, manage conflict, and deal with difficult personalities.

The course uses self-awareness exercises, personality styles, active listening, empathy, role plays, and workplace scenarios to improve professional and personal relationships.

Program design is applied and interactive, with workshops, simulations, case studies, self-assessments, and practical action plans matching the detailed Arabic source structure.

Objectives

Program Objectives

By the end of this course, participants will be able to:

Understand why interpersonal skills are critical in modern work environments and digital communication.
Recognize personality and communication styles and adapt communication to different people.
Apply active listening and empathy to build understanding, trust, and cooperation.
Build positive relationships by showing respect, appreciation, reliability, and constructive communication.
Deal with difficult people and tense situations using calm communication, boundaries, and problem-solving approaches.

Target Audience

This training program is designed for the following target audiences:

Employees and professionals in all sectors.
Managers, supervisors, and team leaders.
Customer service, sales, and public relations employees.
Human resources and training employees.
Entrepreneurs and business owners.
Students and recent graduates.
Anyone who wants to improve the way they deal with people.

Competencies

Core Competencies

Personality and Communication Style Identification

Identify personal and other people’s communication styles and adapt the message accordingly.

Active Listening Application

Use active listening to understand others, reduce misunderstanding, and build trust.

Conflict Resolution Using A-E-I-O-U

Resolve a conflict using the A-E-I-O-U model: acknowledge, express, identify, outcome, and understand.

Six Principles of Influence

Use Cialdini’s ethical influence principles in professional relationships without manipulation.

Positive Body Language Application

Apply positive body language through eye contact, posture, gestures, facial expression, and respectful personal distance.

Learning Journey

Program Outline

Day 1: Understanding Self and Others

Introduction to Interpersonal Skills

Explains the importance of dealing effectively with others in workplace relationships, customer service, teamwork, and daily life.

Personality and Communication Styles 1: DISC Model

Introduces the DISC model and shows how different styles prefer different speeds, details, emotional expression, and decision approaches.

Self-Awareness: Strengths and Weaknesses in Communication

Participants identify their communication strengths, blind spots, emotional triggers, and improvement priorities.

Active Listening

Practices attention, paraphrasing, clarifying questions, emotional reflection, and summarizing to build mutual understanding.

Empathy vs. Sympathy

Clarifies the difference between understanding another person’s experience and merely feeling sorry for them, with workplace examples.

Practical Workshop: Active Listening and Empathy Practice

Participants practice listening and empathy in pairs and receive feedback on presence, questions, paraphrasing, and supportive responses.

Day 2: Relationship Building, Conflict Resolution, and Influence

Building Trust and Positive Relationships

Covers respect, reliability, confidentiality, appreciation, fairness, cooperation, and consistency as foundations of trust.

Body Language and Non-Verbal Communication

Explains posture, facial expression, gestures, eye contact, personal distance, and tone in professional interactions.

Conflict Resolution

Presents practical steps for managing disagreement calmly, identifying interests, using constructive language, and reaching workable agreements.

Ethical Persuasion and Influence: Robert Cialdini’s Principles

Explains ethical use of reciprocity, commitment, social proof, authority, liking, and scarcity without manipulation.

Practical Workshop: Conflict Resolution Simulation

Participants role-play a conflict and use listening, empathy, structured dialogue, and influence techniques to reach a solution.

Final Test and Review

Reviews personality styles, active listening, empathy, trust building, body language, conflict resolution, and ethical influence.

Enrollment Summary

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Request Schedule & Quotation

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Runs monthly

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