Introduction to the King Abdulaziz Quality Award and Institutional Excellence

A practical 3-day program covering the award history, categories, eligibility conditions, strategic objectives, Vision 2030 connection, expected benefits, and initial readiness assessment for organizations preparing for the King Abdulaziz Quality Award.

Certificate Included

Expert-Led Training

Practical Learning

Enrollment Support

days

3 Days

Language

English / Arabic

Course Summary

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Start Date

Flexible / Always Available

Certificate

Accredited Certificate

days

3 Days

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Course Details

Overview

The "Introduction to the King Abdulaziz Quality Award and Institutional Excellence" course is a specialized training program within the King Abdulaziz Quality Award and institutional excellence pathway. It is designed to equip participants with the knowledge and applied skills needed for the award history, categories, eligibility conditions, strategic objectives, Vision 2030 connection, expected benefits, and initial readiness assessment.

The program follows the same practical structure of the Arabic source material and moves participants from concepts and award requirements to hands-on application through case studies, workshops, readiness checklists, evidence review, scoring matrices, reports, action plans, and simulation activities aligned with the award model and Saudi Vision 2030.

Objectives

Program Objectives

By the end of this course, participants will be able to:

Understand and explain the concepts, requirements, tools, and institutional excellence practices related to Introduction to the King Abdulaziz Quality Award and Institutional Excellence.
Prepare professional outputs such as reports, plans, submission files, evidence packages, improvement opportunities, presentations, or action roadmaps.
Analyze institutional data, gaps, evidence, criteria, stakeholders, processes, or results and determine priorities for improvement.
Apply the practical tools, checklists, matrices, templates, and exercises required for Introduction to the King Abdulaziz Quality Award and Institutional Excellence.

Target Audience

This program is designed for the following target groups:

Chief executives, general managers, senior leaders, and institutional excellence sponsors in public, private, and non-profit organizations.
Quality, institutional excellence, performance management, strategy, planning, and business development managers and specialists.
Members of award preparation teams, internal assessors, evidence owners, improvement teams, and process owners.
Consultants, internal auditors, governance officers, and professionals involved in award files, self-assessment, and improvement planning.
Employees and graduates seeking practical specialization in institutional excellence and the King Abdulaziz Quality Award model.

Competencies

Core Competencies

Describe the Award and Its General Model

Covers the concept in depth through explanations, examples, case discussions, templates, group exercises, and practical application linked to the King Abdulaziz Quality Award model.

Identify Initial Gaps

Covers the concept in depth through explanations, examples, case discussions, templates, group exercises, and practical application linked to the King Abdulaziz Quality Award model. Key source references: 30, 5.

Analyze Winning Case Studies

Covers the concept in depth through explanations, examples, case discussions, templates, group exercises, and practical application linked to the King Abdulaziz Quality Award model.

Prepare a Preliminary Plan

Learning Journey

Program Outline

Objectives - Strategy

Introduction

Award Categories - Eligibility Conditions

Highlights leadership practices, employee engagement, culture of excellence, governance, communication, responsibilities, and institutional commitment. Key source references: 1, 2, 3, 4, 5, 6.

Vision 2030 Alignment

Participation Benefits - Return on Investment

Covers customer and beneficiary needs, satisfaction measurement, complaints, loyalty, experience indicators, and improvement actions. Highlights leadership practices, employee engagement, culture of excellence, governance, communication, responsibilities, and institutional commitment. Uses process mapping, operational controls, Lean, Six Sigma, Kaizen, PDCA, root-cause analysis, and improvement-impact measurement. Develops report-writing skills including executive summaries, strengths, opportunities for improvement, recommendations, scoring, and action follow-up. Key source references: 1, 2, 3, 4, 5.

Practical Workshop

Covers the concept in depth through explanations, examples, case discussions, templates, group exercises, and practical application linked to the King Abdulaziz Quality Award model.

Excellence Model

Award Criteria

Assessment - Judging Mechanisms

Explains how to collect, organize, index, review, and present evidence, documentation, records, reports, policies, dashboards, and supporting proof. Includes preparation for interviews, site visits, evidence rooms, opening and closing meetings, assessor questions, and field verification activities. Covers customer and beneficiary needs, satisfaction measurement, complaints, loyalty, experience indicators, and improvement actions. Highlights leadership practices, employee engagement, culture of excellence, governance, communication, responsibilities, and institutional commitment. Develops report-writing skills including executive summaries, strengths, opportunities for improvement, recommendations, scoring, and action follow-up. Key source references: 1, 2, 0-1000, 0-100, 3, 4, 5.

Winning Case Studies

Explains how to collect, organize, index, review, and present evidence, documentation, records, reports, policies, dashboards, and supporting proof.

Practical Workshop

Practical application: participants work individually or in small teams to apply the topic using realistic institutional scenarios, worksheets, and award-related templates. Covers customer and beneficiary needs, satisfaction measurement, complaints, loyalty, experience indicators, and improvement actions. Highlights leadership practices, employee engagement, culture of excellence, governance, communication, responsibilities, and institutional commitment. Uses process mapping, operational controls, Lean, Six Sigma, Kaizen, PDCA, root-cause analysis, and improvement-impact measurement. Key source references: 1, 2, 3, 4, 5.

Day 3: Initial Readiness Assessment and Participation Planning

Assessment

Focuses on KPIs, scorecards, targets, trend analysis, benchmarking, reporting, and linking measures to strategic and operational outcomes. Covers customer and beneficiary needs, satisfaction measurement, complaints, loyalty, experience indicators, and improvement actions. Highlights leadership practices, employee engagement, culture of excellence, governance, communication, responsibilities, and institutional commitment. Uses process mapping, operational controls, Lean, Six Sigma, Kaizen, PDCA, root-cause analysis, and improvement-impact measurement. Key source references: 40-50, 1, 2, 3, ISO 9001, 4, 5, 6, 7, 8, 9, 10.

Gaps

Shows how to identify gaps, classify them by priority and impact, estimate resources, assign owners, and prepare action plans. Key source references: 1, 2, 3, 4, 5.

Participation Planning: Roadmap (Roadmap)

Award Team Formation (Steering Committee & Task Force)

Explains how to collect, organize, index, review, and present evidence, documentation, records, reports, policies, dashboards, and supporting proof. Key source references: 1, 2, 3.

Practical Workshop - Assessment

Practical application: participants work individually or in small teams to apply the topic using realistic institutional scenarios, worksheets, and award-related templates. Shows how to identify gaps, classify them by priority and impact, estimate resources, assign owners, and prepare action plans. Key source references: 1, 40, 2, 3, 5, 4.

Final Test and Course Review

Covers the concept in depth through explanations, examples, case discussions, templates, group exercises, and practical application linked to the King Abdulaziz Quality Award model.

Enrollment Summary

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Introduction to the King Abdulaziz Quality Award and Institutional Excellence

Certificate Included

Expert-Led Training

Practical Learning

Enrollment Support

days

3 Days

Language

English / Arabic

Overview

Program Objectives

By the end of this course, participants will be able to:

Understand and explain the concepts, requirements, tools, and institutional excellence practices related to Introduction to the King Abdulaziz Quality Award and Institutional Excellence.
Prepare professional outputs such as reports, plans, submission files, evidence packages, improvement opportunities, presentations, or action roadmaps.
Analyze institutional data, gaps, evidence, criteria, stakeholders, processes, or results and determine priorities for improvement.
Apply the practical tools, checklists, matrices, templates, and exercises required for Introduction to the King Abdulaziz Quality Award and Institutional Excellence.

Target Audience

This program is designed for the following target groups:

Chief executives, general managers, senior leaders, and institutional excellence sponsors in public, private, and non-profit organizations.
Quality, institutional excellence, performance management, strategy, planning, and business development managers and specialists.
Members of award preparation teams, internal assessors, evidence owners, improvement teams, and process owners.
Consultants, internal auditors, governance officers, and professionals involved in award files, self-assessment, and improvement planning.
Employees and graduates seeking practical specialization in institutional excellence and the King Abdulaziz Quality Award model.

Core Competencies