Managing Beneficiaries and Stakeholders within the Award Requirements

A practical 3-day program covering beneficiary and stakeholder management, stakeholder mapping, needs analysis, satisfaction surveys, complaint management, and action plans for organizations preparing for the King Abdulaziz Quality Award.

Certificate Included

Expert-Led Training

Practical Learning

Enrollment Support

days

3 Days

Language

English / Arabic

Course Summary

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Start Date

Flexible / Always Available

Certificate

Accredited Certificate

days

3 Days

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Course Details

Overview

The "Managing Beneficiaries and Stakeholders within the Award Requirements" course is a specialized training program within the King Abdulaziz Quality Award and institutional excellence pathway. It is designed to equip participants with the knowledge and applied skills needed for beneficiary and stakeholder management, stakeholder mapping, needs analysis, satisfaction surveys, complaint management, and action plans.

The program follows the same practical structure of the Arabic source material and moves participants from concepts and award requirements to hands-on application through case studies, workshops, readiness checklists, evidence review, scoring matrices, reports, action plans, and simulation activities aligned with the award model and Saudi Vision 2030.

Objectives

Program Objectives

By the end of this course, participants will be able to:

Analyze institutional data, gaps, evidence, criteria, stakeholders, processes, or results and determine priorities for improvement.
Apply the practical tools, checklists, matrices, templates, and exercises required for Managing Beneficiaries and Stakeholders within the Award Requirements.
Prepare professional outputs such as reports, plans, submission files, evidence packages, improvement opportunities, presentations, or action roadmaps.
Link award criteria with strategy, operations, resources, performance indicators, and measurable institutional results.

Target Audience

This program is designed for the following target groups:

Chief executives, general managers, senior leaders, and institutional excellence sponsors in public, private, and non-profit organizations.
Quality, institutional excellence, performance management, strategy, planning, and business development managers and specialists.
Members of award preparation teams, internal assessors, evidence owners, improvement teams, and process owners.
Consultants, internal auditors, governance officers, and professionals involved in award files, self-assessment, and improvement planning.
Employees and graduates seeking practical specialization in institutional excellence and the King Abdulaziz Quality Award model.

Competencies

Core Competencies

Identify and Map Stakeholders

Covers the concept in depth through explanations, examples, case discussions, templates, group exercises, and practical application linked to the King Abdulaziz Quality Award model. Key source references: 10.

Design a Satisfaction Survey

Analyze Satisfaction Results

Covers customer and beneficiary needs, satisfaction measurement, complaints, loyalty, experience indicators, and improvement actions.

Develop an Action Plan

Covers the concept in depth through explanations, examples, case discussions, templates, group exercises, and practical application linked to the King Abdulaziz Quality Award model.

Learning Journey

Program Outline

Stakeholders

Beneficiary - Stakeholders

Covers customer and beneficiary needs, satisfaction measurement, complaints, loyalty, experience indicators, and improvement actions. Highlights leadership practices, employee engagement, culture of excellence, governance, communication, responsibilities, and institutional commitment.

Assessment Matrix

Stakeholders

Covers customer and beneficiary needs, satisfaction measurement, complaints, loyalty, experience indicators, and improvement actions.

Practical Workshop

Stakeholders

Customer Satisfaction

Covers customer and beneficiary needs, satisfaction measurement, complaints, loyalty, experience indicators, and improvement actions. Key source references: NPS, CSI.

Employee Satisfaction

Highlights leadership practices, employee engagement, culture of excellence, governance, communication, responsibilities, and institutional commitment.

Suppliers

Covers the concept in depth through explanations, examples, case discussions, templates, group exercises, and practical application linked to the King Abdulaziz Quality Award model.

Community Impact - Impact Measurement

Covers the concept in depth through explanations, examples, case discussions, templates, group exercises, and practical application linked to the King Abdulaziz Quality Award model.

Practical Workshop

Highlights leadership practices, employee engagement, culture of excellence, governance, communication, responsibilities, and institutional commitment. Key source references: 1, 10, 2, 3.

Applied Award Topic

Stakeholders

Covers the concept in depth through explanations, examples, case discussions, templates, group exercises, and practical application linked to the King Abdulaziz Quality Award model.

Customer Satisfaction

Highlights leadership practices, employee engagement, culture of excellence, governance, communication, responsibilities, and institutional commitment.

Employee Satisfaction

Highlights leadership practices, employee engagement, culture of excellence, governance, communication, responsibilities, and institutional commitment.

Suppliers

Covers the concept in depth through explanations, examples, case discussions, templates, group exercises, and practical application linked to the King Abdulaziz Quality Award model.

Practical Workshop

Covers customer and beneficiary needs, satisfaction measurement, complaints, loyalty, experience indicators, and improvement actions. Key source references: 1, 3, 2.

Final Test and Course Review

Covers customer and beneficiary needs, satisfaction measurement, complaints, loyalty, experience indicators, and improvement actions. Develops report-writing skills including executive summaries, strengths, opportunities for improvement, recommendations, scoring, and action follow-up.

Enrollment Summary

Secure Course Registration

Request Schedule & Quotation

No online payment is open for this course yet. Our team can send you the suitable quotation.

Company Name

Full Name

Email Address

Phone Number

+966

Seats

Job Title / Position

Preferred Training Location

Required Certificate Type

Number of Courses

Expected Course Date

Message (Optional)

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Your quote arrives by email and in the client portal

Ask on WhatsApp

Managing Beneficiaries and Stakeholders within the Award Requirements

Certificate Included

Expert-Led Training

Practical Learning

Enrollment Support

days

3 Days

Language

English / Arabic

Overview

Program Objectives

By the end of this course, participants will be able to:

Analyze institutional data, gaps, evidence, criteria, stakeholders, processes, or results and determine priorities for improvement.
Apply the practical tools, checklists, matrices, templates, and exercises required for Managing Beneficiaries and Stakeholders within the Award Requirements.
Prepare professional outputs such as reports, plans, submission files, evidence packages, improvement opportunities, presentations, or action roadmaps.
Link award criteria with strategy, operations, resources, performance indicators, and measurable institutional results.

Target Audience

This program is designed for the following target groups:

Chief executives, general managers, senior leaders, and institutional excellence sponsors in public, private, and non-profit organizations.
Quality, institutional excellence, performance management, strategy, planning, and business development managers and specialists.
Members of award preparation teams, internal assessors, evidence owners, improvement teams, and process owners.
Consultants, internal auditors, governance officers, and professionals involved in award files, self-assessment, and improvement planning.
Employees and graduates seeking practical specialization in institutional excellence and the King Abdulaziz Quality Award model.

Core Competencies