Course Summary

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Flexible / Always Available

Certificate

Accredited Certificate

days

3 Days

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Course Details

Overview

The Personal and Soft Skills Development course is a foundational training program that enables participants to build the essential skills that strengthen personal and professional effectiveness, self-confidence, and relationships with others.

The course covers effective communication, interpersonal skills, teamwork, short presentations, problem-solving, time management, and daily personal productivity through interactive exercises and practical applications.

Program design is applied and interactive, with workshops, simulations, case studies, self-assessments, and practical action plans matching the detailed Arabic source structure.

Objectives

Program Objectives

By the end of this course, participants will be able to:

Understand the concept and importance of soft skills and distinguish them from hard skills in the Saudi labor market.
Master basic communication skills including body language, voice, clarity, active listening, and concise expression.
Build positive relationships with colleagues, managers, and customers through respect, cooperation, constructive conflict resolution, and trust building.
Deliver short and impactful presentations by overcoming stage fright, organizing content, using visuals, and engaging the audience.
Solve daily problems systematically by identifying the problem, analyzing causes, generating solutions, selecting the best solution, implementing, and evaluating.
Manage time and personal tasks by setting priorities, avoiding procrastination, and handling interruptions.

Target Audience

This training program is designed for the following target audiences:

Employees in public and private sectors, including recent graduates and experienced staff.
University graduates seeking to improve employability.
Entrepreneurs and SME owners.
Higher education students.
Anyone seeking self-development and better relationships with others.

Competencies

Core Competencies

Active Listening in Daily Conversations

Apply active listening in workplace and daily conversations using attention, paraphrasing, clarification questions, and respectful responses.

Constructive and Culturally Appropriate Complimenting

Give positive compliments that are specific, sincere, culturally appropriate, and supportive of professional relationships.

Three-Minute Short Presentation Delivery

Prepare and deliver a three-minute presentation on a simple topic with a clear opening, main idea, and closing.

Problem-Solving Model Application

Apply a structured problem-solving model to a real situation by defining the problem, analyzing causes, generating options, and selecting a solution.

Eisenhower Matrix Prioritization

Classify tasks by urgency and importance and identify what to do, schedule, delegate, or eliminate.

Learning Journey

Program Outline

Day 1: Basic Communication Skills and Active Listening

Introduction to Soft Skills

Defines soft skills and explains their importance in employability, teamwork, customer service, leadership readiness, and success in the Saudi labor market.

Elements of Effective Communication

Covers clarity, tone, concise expression, listening, feedback, and choosing the right channel for the message and context.

Positive Body Language

Explains eye contact, facial expression, posture, gestures, personal space, and respectful non-verbal behavior in professional settings.

Active Listening

Practices full attention, paraphrasing, open questions, summarizing, and avoiding interruption or premature judgment.

Practical Workshop: Active Listening Exercise

Participants practice paired conversations, observe listening behavior, and give feedback on attention, paraphrasing, empathy, and clarity.

Day 2: Interpersonal Skills and Teamwork

Building Positive Workplace Relationships

Explains respect, appreciation, reliability, cooperation, clear boundaries, and positive communication as foundations of healthy work relationships.

The Art of Complimenting in Saudi Culture

Shows how to give sincere, specific, culturally appropriate compliments that encourage others without exaggeration or discomfort.

Teamwork and Cooperation

Covers team roles, shared goals, mutual support, communication rules, trust, and handling differences constructively.

Practical Workshop: Resolving a Simple Conflict

Participants analyze a simple workplace conflict, identify interests, and practice respectful dialogue and solution agreement.

Day 3: Presentation, Speaking, and Problem Solving

Overcoming Stage Fright

Explains why presentation anxiety happens and teaches breathing, preparation, positive self-talk, and gradual exposure techniques.

Organizing Presentations and Speaking

Covers opening, key message, supporting points, examples, transitions, closing, and audience engagement.

Problem Solving and Decision Making

Introduces a simple model for defining a problem, analyzing causes, generating alternatives, choosing a solution, implementing, and evaluating.

Practical Workshop: Applying the Problem-Solving Model

Participants apply the model to a real or simulated problem and present the selected solution and reasoning.

Final Test and Review

Reviews soft skills, communication, active listening, body language, teamwork, short presentation delivery, and problem solving.

Enrollment Summary

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