Understanding the Excellence Model of the King Abdulaziz Quality Award

A practical 4-day program covering the excellence model structure, enablers, results, RADAR logic, scoring matrix, and the relationship between leadership, strategy, resources, processes, and results for organizations preparing for the King Abdulaziz Quality Award.

Certificate Included

Expert-Led Training

Practical Learning

Enrollment Support

days

4 Days

Language

English / Arabic

Course Summary

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Start Date

Flexible / Always Available

Certificate

Accredited Certificate

days

4 Days

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Course Details

Overview

The "Understanding the Excellence Model of the King Abdulaziz Quality Award" course is a specialized training program within the King Abdulaziz Quality Award and institutional excellence pathway. It is designed to equip participants with the knowledge and applied skills needed for the excellence model structure, enablers, results, RADAR logic, scoring matrix, and the relationship between leadership, strategy, resources, processes, and results.

The program follows the same practical structure of the Arabic source material and moves participants from concepts and award requirements to hands-on application through case studies, workshops, readiness checklists, evidence review, scoring matrices, reports, action plans, and simulation activities aligned with the award model and Saudi Vision 2030.

Objectives

Program Objectives

By the end of this course, participants will be able to:

Understand and explain the concepts, requirements, tools, and institutional excellence practices related to Understanding the Excellence Model of the King Abdulaziz Quality Award.
Analyze institutional data, gaps, evidence, criteria, stakeholders, processes, or results and determine priorities for improvement.
Apply the practical tools, checklists, matrices, templates, and exercises required for Understanding the Excellence Model of the King Abdulaziz Quality Award.
Link award criteria with strategy, operations, resources, performance indicators, and measurable institutional results.

Target Audience

This program is designed for the following target groups:

Chief executives, general managers, senior leaders, and institutional excellence sponsors in public, private, and non-profit organizations.
Quality, institutional excellence, performance management, strategy, planning, and business development managers and specialists.
Members of award preparation teams, internal assessors, evidence owners, improvement teams, and process owners.
Consultants, internal auditors, governance officers, and professionals involved in award files, self-assessment, and improvement planning.
Employees and graduates seeking practical specialization in institutional excellence and the King Abdulaziz Quality Award model.

Competencies

Core Competencies

Analyze the Leadership Criterion

Highlights leadership practices, employee engagement, culture of excellence, governance, communication, responsibilities, and institutional commitment.

Analyze the Results Criterion

Covers customer and beneficiary needs, satisfaction measurement, complaints, loyalty, experience indicators, and improvement actions.

Apply the Assessment Matrix

Uses process mapping, operational controls, Lean, Six Sigma, Kaizen, PDCA, root-cause analysis, and improvement-impact measurement.

Identify Linkages Between Criteria

Highlights leadership practices, employee engagement, culture of excellence, governance, communication, responsibilities, and institutional commitment. Uses process mapping, operational controls, Lean, Six Sigma, Kaizen, PDCA, root-cause analysis, and improvement-impact measurement.

Learning Journey

Program Outline

Leadership - Strategy

Excellence Model - RADAR Logic

Covers the RADAR logic: Results, Approach, Deployment, Assessment and Review, and how it is used for enablers and results. Key source references: RADAR.

Leadership

Explains how to collect, organize, index, review, and present evidence, documentation, records, reports, policies, dashboards, and supporting proof. Highlights leadership practices, employee engagement, culture of excellence, governance, communication, responsibilities, and institutional commitment. Develops report-writing skills including executive summaries, strengths, opportunities for improvement, recommendations, scoring, and action follow-up. Key source references: 1, 2, 3, 4.

Strategy

Includes internal and external environment analysis using tools such as SWOT, PESTEL, competitor analysis, and strategic-performance review. Focuses on KPIs, scorecards, targets, trend analysis, benchmarking, reporting, and linking measures to strategic and operational outcomes. Explains how to collect, organize, index, review, and present evidence, documentation, records, reports, policies, dashboards, and supporting proof. Develops report-writing skills including executive summaries, strengths, opportunities for improvement, recommendations, scoring, and action follow-up. Key source references: 1, 2, 3, Balanced Scorecard.

Practical Workshop - Leadership

Practical application: participants work individually or in small teams to apply the topic using realistic institutional scenarios, worksheets, and award-related templates. Highlights leadership practices, employee engagement, culture of excellence, governance, communication, responsibilities, and institutional commitment. Key source references: 1, 3, 2, 0-100.

Resources - Processes - Enablers

Resources

Explains how to collect, organize, index, review, and present evidence, documentation, records, reports, policies, dashboards, and supporting proof. Key source references: 1, 2, 3, 4, 5.

Processes

Focuses on KPIs, scorecards, targets, trend analysis, benchmarking, reporting, and linking measures to strategic and operational outcomes. Explains how to collect, organize, index, review, and present evidence, documentation, records, reports, policies, dashboards, and supporting proof. Covers customer and beneficiary needs, satisfaction measurement, complaints, loyalty, experience indicators, and improvement actions. Uses process mapping, operational controls, Lean, Six Sigma, Kaizen, PDCA, root-cause analysis, and improvement-impact measurement. Develops report-writing skills including executive summaries, strengths, opportunities for improvement, recommendations, scoring, and action follow-up. Key source references: 1, 2, 3, Lean, Six Sigma, Kaizen, 4, 5.

Practical Workshop - Processes

Practical application: participants work individually or in small teams to apply the topic using realistic institutional scenarios, worksheets, and award-related templates. Focuses on KPIs, scorecards, targets, trend analysis, benchmarking, reporting, and linking measures to strategic and operational outcomes. Uses process mapping, operational controls, Lean, Six Sigma, Kaizen, PDCA, root-cause analysis, and improvement-impact measurement. Key source references: 1, 2, 3, 4.

Day 3: Results (Customers, Employees, Society)

Customer Results Criterion

Covers customer and beneficiary needs, satisfaction measurement, complaints, loyalty, experience indicators, and improvement actions. Key source references: 1, NPS, CSI, 2, 3, 4.

Employee Results Criterion

Highlights leadership practices, employee engagement, culture of excellence, governance, communication, responsibilities, and institutional commitment. Key source references: 1, ESI, 2, 3, 4, 5.

Society Results Criterion

Covers the concept in depth through explanations, examples, case discussions, templates, group exercises, and practical application linked to the King Abdulaziz Quality Award model. Key source references: 1, 2, 3, 4.

Practical Workshop - Customer Results

Practical application: participants work individually or in small teams to apply the topic using realistic institutional scenarios, worksheets, and award-related templates. Covers customer and beneficiary needs, satisfaction measurement, complaints, loyalty, experience indicators, and improvement actions. Key source references: 1, 2, 3, 4, 5, 0-100.

Award Criteria - Operational and Financial Results - Results

Operational and Financial Results Criterion

Uses process mapping, operational controls, Lean, Six Sigma, Kaizen, PDCA, root-cause analysis, and improvement-impact measurement. Key source references: 1, 2, 3, 4.

Award Criteria

Covers customer and beneficiary needs, satisfaction measurement, complaints, loyalty, experience indicators, and improvement actions. Highlights leadership practices, employee engagement, culture of excellence, governance, communication, responsibilities, and institutional commitment. Uses process mapping, operational controls, Lean, Six Sigma, Kaizen, PDCA, root-cause analysis, and improvement-impact measurement. Shows how to identify gaps, classify them by priority and impact, estimate resources, assign owners, and prepare action plans.

Applied Award Topic

Explains how to collect, organize, index, review, and present evidence, documentation, records, reports, policies, dashboards, and supporting proof. Key source references: 4, 1, 2, 3, 5.

Final Test and Course Review

Covers the concept in depth through explanations, examples, case discussions, templates, group exercises, and practical application linked to the King Abdulaziz Quality Award model.

Enrollment Summary

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No online payment is open for this course yet. Our team can send you the suitable quotation.

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Understanding the Excellence Model of the King Abdulaziz Quality Award

Certificate Included

Expert-Led Training

Practical Learning

Enrollment Support

days

4 Days

Language

English / Arabic

Overview

Program Objectives

By the end of this course, participants will be able to:

Understand and explain the concepts, requirements, tools, and institutional excellence practices related to Understanding the Excellence Model of the King Abdulaziz Quality Award.
Analyze institutional data, gaps, evidence, criteria, stakeholders, processes, or results and determine priorities for improvement.
Apply the practical tools, checklists, matrices, templates, and exercises required for Understanding the Excellence Model of the King Abdulaziz Quality Award.
Link award criteria with strategy, operations, resources, performance indicators, and measurable institutional results.

Target Audience

This program is designed for the following target groups:

Chief executives, general managers, senior leaders, and institutional excellence sponsors in public, private, and non-profit organizations.
Quality, institutional excellence, performance management, strategy, planning, and business development managers and specialists.
Members of award preparation teams, internal assessors, evidence owners, improvement teams, and process owners.
Consultants, internal auditors, governance officers, and professionals involved in award files, self-assessment, and improvement planning.
Employees and graduates seeking practical specialization in institutional excellence and the King Abdulaziz Quality Award model.

Core Competencies